Support

Email support@dqkeeper.com. We usually reply within two business days. Please don't send driver documents or personal information by email unless we ask for a specific item.

Common questions

How do I restore my subscription on a new device?

Sign in with the same Apple Account and open Settings › Subscription › Restore purchases. Your driver files sync through iCloud when you use the same iCloud account.

How do I cancel or change my plan?

Subscriptions are managed by Apple. Open Settings › Subscription › Manage subscription in the app, or the Subscriptions section of your Apple Account settings.

My files aren't showing on my other device.

Check that both devices use the same iCloud account and that iCloud is on for DQ Keeper. Settings › Sync shows the latest sync status. Large scans can take a few minutes on slower connections.

How do I prepare for an audit?

Open Audit File, check the gap report for missing or expired items, then export a PDF for a single driver or a ZIP for the fleet. The export includes drivers who left in the past three years.

How do I back up or move my data?

Settings › Backup creates a complete ZIP that you can save to Files and restore on another device.

How do I delete my data?

Delete a single record from its screen, or use Settings › Delete all data to remove everything from your devices and your iCloud.

Does DQ Keeper order MVRs or run Clearinghouse queries?

No. You order records from your state or provider and run queries in the FMCSA Clearinghouse. The app stores the results and reminds you when the next one is due.

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This is general information, not legal or regulatory advice.